Shipping policy
All orders are processed within 1–2 business days after receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You will receive an email confirmation with tracking details once your order has been dispatched.
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our courier partner's website. Please allow up to 24 hours for the tracking link to become active.
Our courier partner will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the order will be returned to our warehouse. In such cases, re-shipping charges will apply to resend the order.
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will investigate the issue and offer a replacement or full refund as appropriate. Please retain all original packaging for any damage claims.
Currently, we do not ship to P.O. Boxes or APO/FPO addresses. For remote or hard-to-reach locations, delivery timelines may be extended by an additional 2–3 business days. Arbuda Imitation is not responsible for any delays caused by customs or courier partners.
